Information
Influence Trust is built on the belief that reputation is not a metric to be managed by a bot. We understand that you have questions about how a human-driven partnership works in a world dominated by automation. This section provides clear details on how we protect your credibility across every platform while maintaining the authentic voice your community deserves
How fast do you respond to reviews and messages?
We make sure to get back to your customers super quickly! If you've got something urgent, we’ll jump on it right away, and for everything else, we’ll touch base the same day.
Can you match the way my business speaks?
We pay close attention to how you sound and communicate, so every response sounds like your unique style.
Do you handle social media comments and messages too?
Totally! We’ve got your comments, DMs, and all those community chats on your social platforms covered.
What happens if something serious comes in?
We totally get that serious concerns need some extra care. We will discuss all options with you on how you want us to handle it and we will take it from there.
Can you help with a backlog of old reviews or messages?
Absolutely! We clear all the backlogs of reviews and messages for 6 months prior so everything’s up to date.
Do you offer one‑time services, or do I need a full package?
You’ve got both options on the table! Businesses can go for on going support or get some targeted help for a specific issue when they need it.
How do you keep me updated on what’s happening?
We keep you updated on what’s come in and how we’ve taken care of it. We send reports so you can monitor our performance, and also the performance of your brand.
What makes your service different from automated tools?
Every response comes from a real person who has empathy and understanding. We know how frustrating customers get when they see the same scripted response over and over again. We are different because we still believe that quality will always win over quantity.